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Throughout your tenancy you are bound to come across a few maintenance issues. Whilst some of them are likely to require the attention of a trained engineer, for the smaller everyday issues why not refer to our below guides to help you manage some of the issues yourself.

My drain/toilet is blocked, what should I do?

These can quickly become blocked with food waste or hair, so if you start to notice the water in your sinks or showers is draining slowly or the toilet refills high each time it's flushed, you may need to unblock your drains. We recommend regularly using domestic drain unblocking chemicals which can easily be purchased from supermarkets or hardware stores. You may also want to invest in a small plunger to help remove minor blockages.

Helpful Tips:

  • Never pour grease or cooking fat down the sink or drain.
  • Carefully remove any food waste from plates before rinsing in the sink.
  • Do not flush wet wipes, make up wipes, sanitary towels or other items down the toilet – dispose of these in a bin!
  • Remove excess hair from the plughole after each time you use the shower to avoid blockages.

Be aware that if a plumber is called to a blockage that is a result of tenant negligence, then you could be responsible for the invoice!

All/part of my electrical items have switched off, what should I do?

If all the electric power in the property goes off, one of two things has likely happened;

  1. There may be a power cut in your area – check the street lights, or your neighbours lights, go speak to a neighbour if you are unsure, to find out if it’s their property too, or just yours.
  2. Or, a fuse may have ‘tripped’. This is likely to be due to a lightbulb or the fuse in a plug blowing. Firstly, you will need to check the fuse box. This is a box full of switches that will usually be located above a door or in a cupboard (please see the image below). Once you have located it, please ensure that all switches are facing in the same direction. If one is not, then flip it and your issue should be solved. If the electrics are off but none of the fuses are flipped ‘off’ then try flicking them all off then on again to see if this solves the issue.

Fuse Box

Please note - In the case of any appliance not switching on, it may need switching on at the isolator switch as well as the appliance itself. The isolator switch is usually located on a wall or in a cupboard nearby. If you are unable to locate this then please ask a member of our team who will be able to help.

Replacing a plug fuse.

If your fuse box trips repeatedly, or always trips when you try to use a certain appliance this may mean that the fuse to that appliance itself needs replacing.

To change the plugs fuse – unplug the appliance, unscrew the plastic casing and remove the fuse. Check its amperage (usually 13A) and replace with a new fuse of the same amperage – these can be purchased from any hardware store. Plug the appliance back in and test it.

A light bulb has blown/fused, what should I do?

If this is a standard bulb on a ceiling below 9 foot in height then you are entirely responsible for replacing it yourself.

Changing a lightbulb

  • Turn off the power
  • Allow the bulb to cool before touching it
  • Always reach the bulb safely, and ask a friend to help if it requires you standing on a ladder
  • Take the bulb out of the socket – this will depend on the type of bulb
    • Bayonet Mount this has two prongs which stick out of each side of the base. Hold firmly and push gently upwards into the fitting then turn anticlockwise as far as possible (usually only a quarter round) and then remove.
    • Screw Fitting this type of bulb simply needs to be gently twisted anticlockwise until it is released from the socket.
  • Replace the bulb with a new one of the same wattage and fitting type.

Helpful Tip:

  • Remove the bulb and carefully take it with you to the shop to make sure you get the correct type.
  • Save money and the environment by using ‘energy efficient’ bulbs.
  • Never use a higher wattage than recommended on the fitting or shade label.

The tumble dryer isn’t working what should I do?

Most of the time the problem lies with the lint filter not being cleaned. Please remove the relevant part inside the tumble dryer, remove the lint, and place back into the same position. If you have a condenser tumble dryer then you would also need to empty the water container every time you use the dryer. If it is still not working please fill out a maintenance request form.

tumble dryer

The oven isn’t working what should I do?

If you have a digital programmer on your oven you would need to make sure the clock is set and not flashing continuously.

cooker programmer

Why and how do I bleed a radiator?

Sometimes air gets trapped in the heating system or individual radiators, this stops the heating working as efficiently as it should and also stops your house getting as warm as it can too!

  • Turn the heating on and check each radiator is turned up to hot (usually a small tap on the end of the radiator where the pipes connect it to the wall)
  • Find out which radiators need bleeding – you’re looking out for cool spots. (Usually at the tops of radiators when the bottom is hot.)
  • Use a flat head screw driver or radiator bleed key (available at most hardware stores) and turn the valve (located at the top of the radiator) until you hear a hissing noise
  • Keep a cloth underneath with the other hand to catch any escaping liquid
  • As soon as liquid starts to escape, close the valve quickly and tightly.

The radiator should now begin to heat evenly from top to bottom.

Hard water areas?

Leicester is a predominately hard water area; this means that you are more likely to have lime scale build up on your taps and water based appliances.

Regular cleaning with specific ‘lime scale removing’ cleaning products will help prevent this damaging the appliance or item irreparably. Don’t forget lime scale also builds up where you might not be able to see it – inside washing machines, or under the water line of your toilet. Make sure you use cleaning products in your washing machine and occasionally run a boil wash, without clothes, to help prevent build up, as well as regularly bleaching your toilet overnight.

ALWAYS READ THE LABELS! These products tend to be heavy duty so make sure you follow the directions and only use it on suitable surfaces, and keep yourself safe by ventilating the room well too!

Condensation and mould?

This is more common in older properties but can appear in any property if you don’t handle it properly. What you are doing, or not doing, can greatly contribute to rather exacerbating the issues, or helping to control and minimise the risk.

VENTILATE! Mould and condensation tend to appear more in the colder winter months but this also coincides with people closing all their windows and doors. Try to open the windows a small amount each day where possible especially in rooms of high risk (bathrooms and kitchens).

HEAT! In the colder months, it might sound obvious, but make sure you heating is on as constantly as possible, this helps to dry out any moisture that may be in the air. Having your heating on low constantly can also save you money, in comparison to having it on high in short bursts.

CLEAN! Sometimes mould and mildew can occur on walls or window sills, or ceilings. Do not let this develop and continue. Clean it away, with mould removal solutions if necessary (always read the label to avoid damaging the area further) leaving mould can lead to a stain that would need painting over to remove - a much more costly repair.

THINK! So many things cause moisture in the air, if you’re not taking action to try to combat this, then condensation and mould can damage the property. Drying clothes indoors, cooking, showering, even breathing releases additional moisture into the air!

Condensation and mould build up is the tenant’s responsibility to maintain, so if you are struggling make sure you speak to the office as soon as possible, as any damage to the property deemed to have been caused by this could be claimed against you.

My Internet is not working, what should I do?

If you encounter any problems with your internet you can contact the following numbers depending on which property you reside in:-

What if I have an emergency maintenance issue when the office is not open?

In case of any emergency we ask for you to contact Regent Security on 0845 371 0101 and quote 70946 as your reference number.

Please remember to only use this as an EMERGENCY only as they will charge a £40.00 call out charge which is payable by you (the tenant).

What shall I do if I small gas?

Please click on this link for more information:

What if I have a power cut?

Please click on this link for more information:

What if i have a problem with my water supply?

Please click on this link for more information:

Don't cover smoke detectors

If you cover smoke detectors you will not only put your self at risk but others too, dont play with fire you will get burnt.

smoke detector

Socks are for your feet! dont put your self or other residents at risk by covering smoke detectors

smoke detector

The detector is there to give early warning do not cover.

smoke detector

If you are found to be doing this there will be a charge of £50 to the tenants to make the property safe again.

If you have noticed any maintenance problems at the property you are currently renting from us, then please complete the report form below. Once you have submitted your request we will use our best endeavours to address maintenance issues within reasonable timescales.

(Addressing maintenance issues may be subject to the Landlord’s authorisation, obtaining parts and/or any reasonable unforeseeable events.)

PLEASE NOTE: It is important to fill in ALL information to ensure that we can help quickly and efficiently.

IMPORTANT NOTE: if you are uploading photos please be aware that there might be a gap of up to 2 minutes or even longer AFTER you press the submit button, before anything appears to happen. This is because the photos are being uploaded from your PC to our server which depending on photo size and internet connection can be a VERY slow process. Smaller photo sizes will be much faster. There is no need to press the submit button again and doing so will only slow things down.

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